One managed firewall is not like the next. Read how the service is implemented with a good balance between standardization and individualization. And what role checklists and the ticket system play in this.
From the customer's point of view, it is about how Managed Detection and Response (MDR) is used to test and introduce stronger security performance and, from the MSP's point of view, how a central MDR service is linked to important systems via APIs through to the establishment of alarm chains.
We talk to Pieter de Bruijn, Sales Manager / MT-lid bij Féju ICT Groep, about the starting point of their MSP journey and why the security baseline is so important to him. Pieter also talks about the different customer groups and their path to more managed services.
What services - both planned and unplanned - are included in your managed firewall packages? How can the customer purchase the whole bundle of hardware, software and services? All as one fixed monthly price? Are there really helpful reports for customers from the firewall? Which services are not included and...
Everything you need to know about setting up Managed Security Services: How is the security model structured? How do customers decide between the three modules for endpoint protection and what tips the scales in favor of the higher variants? What is the customer response to your managed approach? Does the...
MSP-JOURNEY is the information portal for all managers in the IT channel who want to grow and transform their business with managed security services.
The unique concept of MSP-JOURNEY is that those who successfully implement this business on a daily basis have their say and know what they are talking about: the decision-makers at IT service providers and MSPs.
As managed service and security specialists, we analyze SOPHOS and Systemhaus Coach Olaf Kaiser analyze the success factors for growth with managed security services. To give system houses and MSPs an easier and more effective way to reach their customers and their individual growth, the articles are made accessible and searchable in different categories.
