Managed firewall in focus – from service definition to reporting
What services – both planned and unplanned – are included in your managed firewall packages? How can the customer purchase the whole bundle of hardware, software and services? All as one fixed monthly price? Are there really helpful reports for customers from the firewall? Which services are not included and are provided on demand or on request at the firewall? How do you deal with customers who already have another firewall in use?
Appetite for risk.
Jason Fry, who has already sold an IT company in the UK and has been successful in the UK market with his start-up adnitor since 2019, talks about the managed security aspects that are important to him. Jason says, among other things, “we understand that the traditional way of supporting and managing IT needs to change”. And what are the most important security services for him and what makes them successful?
What is the “customer experience level” that is important to him as a supplement to the technical SLA?
Ongoing development as a model for success with managed security services
Everything you need to know about setting up Managed Security Services: How is the security model structured? How do customers decide between the three modules for endpoint protection and what tips the scales in favor of the higher variants? What is the customer response to your managed approach? Does the monthly notice period play an important role for you? Which automations are most important to you?
Life’s work could be in danger
Everything about Managed Detention and Response: from customer communication, the start of the conversation and customer views to possible objection handling.
