One managed firewall is not like the next. Read how the service is implemented with a good balance between standardization and individualization. And what role checklists and the ticket system play in this.

From the customer's point of view, it is about how Managed Detection and Response (MDR) is used to test and introduce stronger security performance and, from the MSP's point of view, how a central MDR service is linked to important systems via APIs through to the establishment of alarm chains.

We talk to Pieter de Bruijn, Sales Manager / MT-lid bij Féju ICT Groep, about the starting point of their MSP journey and why the security baseline is so important to him. Pieter also talks about the different customer groups and their path to more managed services.

What services - both planned and unplanned - are included in your managed firewall packages? How can the customer purchase the whole bundle of hardware, software and services? All as one fixed monthly price? Are there really helpful reports for customers from the firewall? Which services are not included and are provided on demand or on request at the firewall? How do you deal with customers who already have another firewall in use?