Interviews - News - Analysis: For successful growth with Managed Security Services

Business Transformation

Jason Fry, who has already sold an IT company in the UK and has been successful in the UK market with his start-up adnitor since 2019, talks about the managed security aspects that are important to him. Jason says, among other things, "we understand that the traditional way of supporting and managing IT needs to change". And what are the most important security services for him and what makes them successful? What is the "customer experience level" that is important to him as a supplement to the technical SLA?
For Midland IT, the shift towards the sale of managed security services was essentially due to the move to the cloud. This is because cloud services provide the customer with something extremely important: an "always up to date" platform, for which they make recurring payments to the IT service provider.
There is a 'game changer moment' in the Riesenbeck IT success story. The clear statement to customers that you are going down our Managed Service path or we can no longer work together.